Terms of service

Freehold Cloud is a hosted service for managing real estate transactions. You keep ownership of everything you put into it. We keep the right to operate the service, nothing more.

The software itself is source-available under the Elastic License 2.0; self-hosting it is governed by that license, not these terms.

Freehold is a coordination tool, not a law firm, brokerage, or escrow agent. Extracted contract values are shown for your review and you are responsible for confirming them before relying on them.

Paid plans bill monthly per seat through Stripe and can be cancelled any time from the billing page; your data stays exportable after cancellation.

Don't use the service to break the law, and don't attempt to access other customers' data. We may suspend accounts that do either.

If Freehold Cloud ever goes away

Your business should never be trapped inside ours. Freehold is source-available software: the full application is already public on GitHub, and the Elastic License 2.0 lets you run it for your own organization — free, forever, on your own server. That's the real guarantee: it doesn't depend on us staying in business or behaving well, because the code you'd need is already in your hands.

Your data stays exportable at any time, including after you cancel. If we ever wound down Freehold Cloud, we intend to give reasonable advance notice and a final export so you can move to your own instance without losing a day of work.

Security disclaimer

Real estate transactions involve sensitive information, and we treat that seriously: we use industry-standard physical and electronic safeguards, including encryption in transit and at rest, database-enforced workspace isolation, envelope-encrypted document and credential storage, and audit logging. However, no system connected to the internet is 100% secure, and we can make no guarantees as to the security or privacy of your information. You use the service at your own risk.

Your responsibilities

You are solely responsible for the data you put into Freehold and for who you give access to it: safeguarding your password and API keys, choosing what each portal link exposes and to whom you send it, obtaining your clients' consent before storing their information or credentials, deactivating access when relationships end, and complying with the laws and license rules that apply to your business. If you self-host Freehold, you are solely responsible for securing the servers it runs on.

These terms will be finalized with counsel before Freehold Cloud takes paid customers. Questions: GitHub.